It’s rare that a hotel enjoys almost unanimous praise on trip advisor. In the case of Hotel Steiner however, it’s easy to understand why. Generosity is the order of the day at this place. The Steiner family are on hand to attend to anything you could possibly need and this eagerness to help extends to every member of staff we met. It’s cliché but entirely appropriate, absolutely nothing was too much trouble.
The service merits first mention. As I say, you’re struck by the feeling that the staff at the Steiner would bend over backwards to keep you satisfied. I was late arriving into resort after a delayed flight but they kept the buffet open past the end of dinner just for me, not only that but it looked like it had just been freshly laid on or, at the very least, topped up. Sunny smiling waitresses in various traditional garb are attentive and efficient. A special mention goes to Bettina and Renata who looked after us all week!
The rooms were clean, spacious and well appointed with wide windows maximising your views across the slopes that make the perfect vantage point to peek out from every morning to check the weather. As is mentioned a few times in reviews, if you have a view out down the valley you’ll also be opposite the fire station and the snow plough depot, a minor inconvenience! The communal areas have been beautifully refurbished with no end to the choice of cosy lounges in which you can curl up after a day skiing. The spa facilities are extensive including a gym and an impressive pool; the numerous solariums, foot spas, steam rooms and saunas kept my dad amused all week! The boot room is spotless and the attention to detail goes as far as having heated benches to park your bottom while you ease off your boots after a hard session out in the snow.
Location-wise, the Steiner is a 10 minute walk from the ‘centre’ of town. If you’ve read my last post you’ll know there isn’t much to Obertauern itself so being very slightly adrift isn’t a problem at all, you won’t want to leave the hotel in any case! Access to the piste is about a 2 minute walk, albeit up a little slope from which you can don your skis and get down to a good few lifts. The ski back at the end of the day is easy peasy, up a drag, past the iconic Beatles sign and then almost to the front door – very convenient if you fancy oping back for a sport of lunch…
One thing that really shines at the Steiner is the food. The all-inclusive offer is a little misleading, drinks aren’t included but, should you so wish, you could pretty much gorge yourself from dawn until dusk. Not that I’m recommending it, as much as it’s tempting, but the benefit to the Steiner’s near-continuous food service is that you can plan your day as you please. The buffet breakfast runs until 10 after which they will bring you breakfast if you’re what they diplomatically describe as a ‘late riser’. From 12-4:30 a low-key buffet affair is available and from 6, a five course evening meal is served, followed by a rather majestic and constantly changing cheese board. Given that a lot of the food is served buffet-style, one of the hotels greatest achievements is that no matter what time you rock up hungry, the buffet never looks haggard, as is often the downfall of hotels, so you never once feel like you are getting the dregs for dinner.
The pictures I’ve included don’t really do the food justice. The vast quantities and exceptional choice doesn’t mean they compromise on quality or taste, it was all rather scrumptious and, true to form, I gobbled it down with gusto. The only victim of this gloriously indulgent week was my waistline; if only I’d shown as much commitment in the gym as I did to the cheese board.
If I had to find faults, they really would be minor things. Fresh fruit at lunchtime would be welcome. The wifi is rather slow and unreliable particularly at peak times of day. They do have routers spaced along the corridors but we suffered being in a room not adjacent to one. The only way into and out of the restaurant is through the smoking bar, which, if you’re sensitive to the smell is a little unpleasant but doesn’t affect the dining room in the slightest. If you can, definitely request a table near the window in the restaurant; get a dud and you’ll be a little peeved I should imagine, you’re at the same table all stay long. All in all, if I were to ask myself would I come back to Obertauern, the answer is, wholeheartedly, yes. Would I stay at the Steiner? The answer – in a heartbeat!